Frequently Asked Questions


Do you perform support on an 'as needed' basis?
 

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency and provides cost savings over time. Since all of our Flat Fee service plans are based on this premise, we do not offer reactive services.

What does your Flat Fee service include?
 

Proactive maintenance and monitoring for all covered equipment, operating systems and all applications:

. Patch Management and Service Pack updates
. Anti-Virus and Anti-Spam management, updates and remediation
. Manage backups and restores
. Disk and memory optimization
. Manage user accounts
. Manage network and internet connectivity
. Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

. Servers, PC's, laptops’, Firewalls, Routers and Switches
. Microsoft Windows XP Pro/VISTA and Windows 7 Desktop Operating Systems
. Microsoft Office 2000, 2003 and 2007
. Microsoft Windows Server 2003, 2008 and Small Business Server 2003 and 2008
. Microsoft Exchange Server 2003 and 2007
. Microsoft SQL Server 2000 and 2005

Vendor Management services.

We will manage all or your infrastructure Vendors, allowing you and your staff to manage your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it's one call to us and we take it from there and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendors and oversee the successful remediation of the issue at hand.
• Broadband Vendors. Copier/Fax/Scanner/Document imaging
• Phone Service Vendors
• Phone Equipment
• Line of Business Applications

How can I get more information and get started with your Services?
 

Just give us a call at (087) 806-1330 or 0861 CLEVER, and we'll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Needs Analysis, followed by a Cost-Savings Analysis. We'll examine the results of these in order to determine our best recommendations to meet your needs.
 

So no matter what happens in my environment, I’ll never pay more than one Flat Fee per month?
 

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

What services and solutions do you provide?
 

We can take care of all of your business needs using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:
• Cost-saving integrated Voice and Data Solutions
• Productivity enhancing Voice Over lP services and solutions
• Revenue-generating Web Development solutions that drive clients to your Website
• Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of a disaster
• Efficiency-boosting mobility solutions to keep your mobile workforce connected

 

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