Testimonials

The permanent remote monitoring gives me huge peace of mind
 “What I like most about the CleverCare Support Plan is that most of our PC issues can be solved quickly by remote logon. The permanent remote monitoring of our PC’s and Servers gives me huge peace of mind. As time progresses I can also see our network stabilizing and everything is becoming more organized and orderly.” – Darrel Dawson, MD , Neucoat Manufacturers.
Better response than we have ever had
 “I really like the competency, efficiency and all-round service offered by the CleverCare Support Plan. We now have:
  • Better response times than we ever had on a break/fix support plan
  • A VPN that allow our remote sites and staff to leverage their time by being able to access the network 24/7
  • A server based faxing system from that we can use from our PC’s” - Rodger Tewson, MD, Zenith Surgical
The efficiency with resolving IT issues is great
 “The efficiency with resolving IT issues is great. The fact that I can see where we are regarding logged calls and outstanding issues and projects on the client portal has helped tremendously. Also, the time between a problem on the PC’s arising and Omnicom solving that issue has been dramatically improved since moving over to the CleverCare Managed IT plan” – Garth Stewart, FD, Macromed.

I love the peace of mind and great service
 “I really like the friendly staff at Omnicom and the fact that I know that help is literally a phone call away. The way that Zak went out of his way to downgrade your firewall product to a previous version because I was used to the old reports is a shining example of the commitment that you have to your customers. In a nutshell I love the peace of mind and great service” – Riaan Groenewald, FD, Stripes Industries.
 
Friendly and very helpful
 “What I like most is that you are always available, friendly and very helpful. You surpassed my expectations when Chris' PA's workstation gave problems and Windows had to be re-installed. You assisted us after hours and it was great to know that we could count on you when we experienced a crisis. We never have to worry if the server will be up and running in the morning and you pro-actively alert us on our bandwidth usage." – Elmarie Martins, HR Manager, Imbuyiso Consulting and Collections.

 

Nadia always does her best
“I love the friendly and efficient service we receive from Nadia. She has a friendly disposition and she always does her very best in getting the problem solved and if she can't solve it immediately, she tells one exactly what she is going to do about it.” – Jeanetta Hendricks, Eminent Wealth Holdings Group.

 

Quick response times with qualified personnel
“What I like most is the quick response times with qualified personnel to solve our IT issues. When moving to our new premises six months ago we were very well taken care of. Omnicom went out of their way to get our Internet and Emails up and running in the quickest possible time. Our IT is something that I need not be concerned about as Omnicom takes care of it and ensures that our network is always running.” – Robert Champion, MD, GTC Cable Processing Solutions.

 

Supporting us with hardware rentals
 “The friendly people and the fact that you were able to support us with hardware rentals makes me really happy with Omnicom.” – Phillip Stephen Eckard, IT Manager, Legal Nexus.

 

All software is up to date
 “What I like MOST is that problems get dealt with promptly. When our server lost 3 years worth of data due to the negligence of another company, you managed to retrieve it all! All computers are up to date with the latest software and applications.” – Linda Wentzel, Accounts Manager, The Sound Portfolio.

No worrying about viruses
“The AVG Anti-virus programme that was installed for us works wonderfully well in our network environment and I can go about my work without worrying about unwanted viruses infecting our systems.” – Alma Van Voorst, Impala Nursery.
 
Fixed within a short period of time
 “Recently we had a problem receiving our emails, the problem was fixed within a short period and I would like to thank you for that. I also like that you are available at all times.” – Nonhlanhla Maqashalala, Lunden Sterling Placements.

Getting what we asked for
 “I really like the response. The response is very quick. I also like getting what we asked for, especially PC accessories and your advice on better alternatives. The technicians are also very friendly and understand us very well; the financial department is also very helpful." – Tsholo Pilane, Triumph Venture Capital.

 

Always prepared to help
 "Omnicom staff is always prepared to help no matter what. Last week we were struggling with our Telkom ADSL ports.Omnicom called Telkom for me and they then reset the ports - I was sorted out. Omnicom goes out of their way to help, especially if its last minute." - Nikki Neudecker, MRM Mining Services.

Something fresh and honest about
Omnicom
“I like that Arno is involved in all aspects of the business and even as Director, he is approachable. There is something very fresh and honest about the Omnicom way of working and I enjoy that. We really haven't taken full advantage of the Omnicom offering. We plan to do so in 2010." - David Bowman, IT Manager, Switch Design
 
Prioritised method of solving IT Problems
"The automated query logging system is great. We now have an optimised and prioritised method of solving IT Problems" - Ciara Reintjies, IRBA
 
Friendly and Hardworking
 “Nadia is really friendly and hardworking. All my emails that were lost were retrieved and reloaded and she waited for me and checked with me before she departed which was great.” – Mandy Biart, Call a Crew.

 

Try new solutions to fix old problems
“Miggie and Ronald have both been more than willing to remote in and assist me with a problematic quoting system. They re-installed it on the server and allowed me access via terminal server which solved the problem perfectly. I love the prompt replies and willingness to try new solutions to fix old problems.” – Jeannick Langeveldt, Sales Executive, Zenith Surgical Solutions.

 

The Service is Most Friendly and Helpful

“Richard Visagie had problems with logging onto our server over a weekend due to Telkom's ADSL being off. He contacted Arno and Arno had no problem to investigate the issues further (even though it was a Sunday). When he could not resolve the issue at our offices, he invited Richard to their offices and link up there. Richard was able to successfully connect and send out his urgent emails. The service is most friendly and helpful." – Irene Joubert, Executive Assistant to Richard Visagie, Eminent Wealth.

 

Getting the job done
“The biggest benefits we receive is the VPN and Firewall Management. Their availability outside business hours has saved my hide on a couple of occasions. They always get the job done.” – Willie Wessels, IT Manager, William Tell Industries.

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